Complaint and Grievance Handling process for IBU GIFT City Branch Only:

• IBU GIFT City Branch Customer can lodge a complaint through registered E-mail id on ibuserviceqty@icicibank.com or by submitting duly signed Physical letter at IBU Gift City Branch
• On receipt of a complaint, Complaint Redressal Officer (CRO) of the IBU Gift City Branch shall make an assessment on the merits of the complaint. Pursuant to assessment,
• In case of acceptance, the Complaint Redressal Officer (CRO) shall acknowledge acceptance of complaints, in writing, within 3 working days of receipt of the complaint.
• In case of non-acceptance, the Complaint Redressal Officer (CRO) shall inform the complainant within 5 working days along with reasons
• The IBU Gift City Branch shall dispose of complaint preferably within 15 days but ordinarily not later than 30 days of acceptance of complaint along with the reasons in case of rejection
• If a complainant is not satisfied with the resolution provided by the Complaint Redressal Officer (CRO) or if the complaint has been rejected by the Complaint Redressal Officer (CRO), the complainant may file an appeal before the Complaint Redressal Appellate Officer (CRAO) of the IBU Gift City Branch preferably within 21 days from the receipt of the decision from the CRO.
• The Complaint Redressal Appellate Officer (CRAO) shall dispose of the Appeal within a period of 30 days along with the reasons in case of rejection
• IBU GIFT City Branch may ask for additional information from the complainant while processing the complaint
• Click here for the detailed policy of IBU GIFT City Branch Complaint Handling and Grievance Redressal.
   

Contact details of CRO and CRAO  for IBU GIFT City Branch only: